What Is
Blended Call Center Solution?

Through the definite type of the amalgamation of both the inbound as well as the outbound call centers, the received outcome is known as the blended call center solutions. It has proven to be the best option for the intrinsic as well as the extrinsic growth of the enterprise. Here, you do get to avail the best of the call center solutions by gearing up the key areas of the business connectivity, in setting up both the inbound as well as the outbound call centers. With this, develop the power of managing the technicalities of inbound as well as outbound calls in minimal efforts. Thus, it can be said that the blended call center software does also provide you with the easy switching facility to manage with the inbound and outbound calling tools.

Our cloud hosted blended call center solution gives you the opportunity to handle both your inbound and outbound through an extremely user-friendly software system. The managers can track and keep a record of all incoming and outgoing calls based on the routes of each call to or from the particular agent. Your organization gets all the freedom to receive and make calls as per the operational needs. This ensures an effective functioning of your business through call center services. You can successfully bring down the rate of call abandonment and optimize the overall performance of your enterprise with a blended call center service.

Blended Call Center Solutions

Features of our Blended Call Center

Smart dialer function

Smart Dialer Function

Maximize your organization’s productivity and increase your sales by manifolds when you use the flawless smart dialer of our blended call center software. Save the most of your time and effort.

Real time visual call display reporting

REAL-TIME VISUAL CALL DISPLAY (REPORTING)

Stay tuned with all the recent developments within your telephony system with a real-time visual call display. It can help you figure out helpful protocol and plans to aid growth and optimization.

call transfer

CALL TRANSFER

Save the valuable time of your organization with just one step with our easy call transfer technique and connect your callers to the relevant agents for their particular queries.

conference bridge

CONFERENCE BRIDGE

Get high quality audio and video calls while you connect with multiple callers and process virtual meetings with quite the ease on your blended call center solutions.

music on hold

MUSIC ON HOLD

With the music on hold feature you can promote your services or products while your customers wait for a call to be answered or transferred to the relevant end.

call recording

CALL RECORDING

When you record the calls you get to monitor the performances of the agents whenever you want. You can also use these recorded calls to train the new employees of your organization.

call barge

CALL BARGE IN

This feature helps you to monitor the calls made by your agents and keep a record of their performances. You can also keep a check if any irrelevant or faulty information is being passed on to your callers by the agents.

custom call dispositions

CUSTOM CALL DISPOSITIONS

This feature helps your calling staff to be on the same track as your management team. Call disposition customization on your blended call center software also allows your customers to have all the required information that they need.

image blended call

Benefits provided by Angel PBX

Improved management

Improved management

With us, by your side, you can develop the key areas of your business and also improvise the mode of your connectivity, with the possession of the managerial skills.

Big Saving

Big Saving

With Angel PBX, you do get to save a lot of money and purchase the best offers for enhancing the communication techniques of your enterprise.

Quality Service

Quality Service

With Angel PBX, you do get the best of the services within the limited time offer and also you do get to reach out to us for any type of the assistance in the near future.

Flexibility functionality

Flexibility in functionality

Perceive the dynamic functionality of Angel PBX, and cater to the needs and demands of the call connectivity to enhance the business goals.

Greater performance

Greater performance

Boost the rate of the productivity with the developed performance provided by the functioning of Angel PBX.

High Security

High Security

Alleviate the business goals with the assured security that shall be with you with the unlimited services of Angel PBX.

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