Can You Expect Same Quality of Service in Every VoIP Provider?

  • September 21, 2022

Organizations from all over the world are embracing digital convergence and the creation of unified communication. If you are wondering what unified communication is? Then, it’s the movement of all virtual communication traffic, data, VoIP for business and video, over a single physical network via a variety of software platforms. However, it is necessary to keep a check on the Quality of Service (QoS) while relying on VoIP service providers

It is true that not all service providers can maintain the highest quality of service. Therefore, it is important to conduct thorough research on the same. Hence, to ensure that your VoIP phone provider delivers optimal service within less time period, it is vital to consider certain things. So, continue to read this blog till the end to know more about the same.

What is Quality of Service (QoS)?

According to top VoIP providers, the overall performance of a VoIP system or network is known as the quality of service. It is generally measured from the end user’s point of view from their perception of the service they expect. The performance is usually measured by taking a look at the objective statistics like bandwidth usage, transmission delay, call jitter, error rates and much more. 

Why Does QoS Vary with Every Provider?

In terms of traditional phone systems, investment in physical networks becomes costly. The high cost of maintaining transmission networks becomes a massive burden for every organization, especially for small businesses. However, with business VoIP this is not the case. It is almost known to everyone that VoIP systems come at cheaper rates and the maintenance is quite affordable in the long run. This has led to a rise in VoIP providers. 

However, since anyone with the necessary capital can set up this system without maintaining the standards, the QoS among providers can vary drastically. But, fret not! To know how to find the right provider you must continue reading this blog. 

Three Important Questions to Ask VoIP Service Providers!

The following are three main questions that you must ask the companies providing VoIP solutions. Check them out below:

  • How Much Network Infrastructure do They Have in Store?

It is true that service providers for VoIP will depend upon public infrastructure to transmit data. Indeed, the more bigger the company, the more higher QoS it will provide. This is only because the provider will have more control over advanced technology. A credible service company will hold almost every network that carries VoIP calls and can offer exceptional quality.  

  • How Much Traffic Will Public Network Carry?

There are many companies that use almost 100% public internet for traffic. However, other companies will use a combination of public and private networks. Thus, using the public network for affordable packages and the private network for high-end users. Besides, if you want to use VoIP for heaving functions like conferencing then you must sign up for a much better version in order to not hamper the Quality of Service (QoS). 

  • What Level of Quality Can They Ensure?

The best VoIP service providers can guarantee a QoS that is comparable to or much better than traditional phone systems. This thing is crucial for businesses that are willing to switch to complete VoIP solutions. You can ask your provider to run a few tests on your network and give you quality assurance. Besides, if the numbers are too low for your business needs then you must look for another service provider to meet your expectations. 


All that is left for you to do now is connect with the top business VoIP providers. However, these are the main questions that you must ask before relying on them. It is now understood that not every service provider will ensure you the best quality, but the right one will never fail your expectations. 

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